Why Leaders are the Last to Know

As a leader, I need a steady stream of current, up-to-the-minute information. It’s critical to making wise decisions. However, it’s likely that I’m the last to hear any such info.

Why is this? Here’s a few reasons:

  1. People assume you already know. After all, you’re the leader, you know everything right?
  2. People don’t want to burden you.
  3. People don’t want to give you bad news.

Here’s a few suggestions for increasing your odds of receiving the info when you need it:

  1. Reward people for informing you by letting them know how they helped.
  2. Don’t punish those who give you bad news by reacting inappropriately.
  3. Make sure you keep confidences.
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  • Daniel Davis

    Good thoughts, Scott. Made me do a quick review of how I handle news I don’t like. Thanks!

  • http://www.nickiii.com Nick III

    Your twitter yesterday (about this subject) really resonated with me. Great thoughts.

  • http://echofaith.com Jesse J. Anderson

    This reminds me of a chapter I was just reading in “Outliers” about airplane crashes.

    Statistically, a plane is more likely to crash if the captain is flying rather than the copilot (1st officer), which seems backwards. The reason is the copilot looks to the captain as the leader so is more hesitant to point out when the captain may have done something wrong. Whereas when the copilot is flying the captain has no hesitation stepping in and communicating openly with the copilot whenever there is a problem.

    I dunno, I thought it was fascinating. =)